Privacy Policy

Last updated: June 22, 2026

1. Introduction

SOFTFARM ("we," "us," or "our") is committed to protecting the privacy of individuals who visit our website, use our enterprise tourism software products (PSS Airline, ERP Hotel, Travel Portal), or interact with our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data.

SOFTFARM operates as an enterprise software provider headquartered in Panama City, Panama, serving clients worldwide. We comply with the General Data Protection Regulation (GDPR) and applicable data protection laws in the jurisdictions where we operate.

2. Data Controller

The data controller responsible for your personal data is:

SOFTFARM
Panama City, Panama
Email: privacy@softfarm.tech

3. Information We Collect

3.1 Information You Provide

• Contact information: name, email address, phone number, company name when you request a demo, contact us, or subscribe to our blog.
• Account information: username, password, and profile details when you register for our admin panel or services.
• Communication data: messages you send through contact forms, demo requests, or support inquiries.

3.2 Information Collected Automatically

• Usage data: pages visited, time spent, referring URLs, browser type and version, operating system.
• Device information: IP address, device type, screen resolution, language preferences.
• Cookies and tracking: we use essential cookies for site functionality. Analytics cookies may be used to improve our services.

4. How We Use Your Information

We process your personal data for the following purposes:

• To provide, maintain, and improve our enterprise software products and services
• To respond to your inquiries, demo requests, and support needs
• To send administrative information, updates, and security alerts
• To comply with legal obligations and enforce our Terms of Service
• To analyze usage patterns and improve our website and product experience
• To protect against fraudulent or unauthorized access to our systems

5. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for processing your data includes:

• Consent: when you opt-in to our communications or cookie preferences
• Contractual necessity: to fulfill our obligations under our Terms of Service
• Legitimate interests: to improve our products, ensure security, and communicate with business clients
• Legal obligation: when required by applicable law or regulation

6. Data Sharing and Disclosure

We do not sell your personal data. We may share your information only in the following circumstances:

• Service providers: trusted third parties who assist in operating our website and services (e.g., cloud hosting, analytics), under strict data processing agreements
• Legal compliance: when required by law, court order, or governmental regulation
• Business transfers: in connection with a merger, acquisition, or sale of assets, with notice to affected users

7. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by law. When data is no longer needed, it is securely deleted or anonymized.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption (TLS/SSL), access controls, regular security audits, and secure data storage. However, no method of transmission over the Internet is 100% secure.

9. Your Rights

Under applicable data protection laws, you have the right to:

• Access: request a copy of the personal data we hold about you
• Rectification: request correction of inaccurate or incomplete data
• Erasure: request deletion of your personal data ("right to be forgotten")
• Restriction: request restriction of processing in certain circumstances
• Portability: request transfer of your data to another service provider
• Objection: object to processing based on legitimate interests or direct marketing
• Withdraw consent: at any time, without affecting the lawfulness of processing before withdrawal

To exercise these rights, contact us at privacy@softfarm.tech. We will respond within 30 days.

10. International Data Transfers

Your data may be processed in countries outside your residence, including Panama and countries where our service providers operate. We ensure appropriate safeguards are in place through Standard Contractual Clauses (SCCs) or equivalent mechanisms for data transfers from the EEA.

11. Cookies

Our website uses essential cookies required for basic functionality. We may also use analytics cookies to understand usage patterns. You can control cookies through your browser settings. Blocking essential cookies may affect site performance.

12. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of such sites. We encourage you to review their privacy policies before providing any personal data.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Material changes will be notified via email or prominent notice on our website.

14. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

Email: privacy@softfarm.tech
Address: Panama City, Panama